Kathleen, We have shipped you 2 fresh bags of coffee, please let us know if the grind is more what you are looking for. Thank you again for the feedback, it is the only way for us to get better at what we do.

Deborah, We are very disappointed that you did not like the Big Block Dark Roast. We would love to either send you a different roast or refund you your money for that bag of Big Block. Last thing we want is an unsatisfied customer, so please let us know what we can do to make it right. We noticed you also ordered the Gear Oil Roast as well. We would love to have your feedback on this one as well. Again we are very sorry about the Big Block roast and please let us know if you’d like another bag or if you’d like a refund.